FAQ
Shipping & Orders
How long does shipping take?
Handling time is 1â3 business days (MondayâFriday). Transit time is typically 3â6 business days. Orders placed after 2:00 PM CST start processing the next business day.
Do you ship on weekends?
No. PACKS TCG processes and ships MondayâFriday only. Saturday and Sunday are closed.
How do I track my order?
After shipment, you receive a confirmation email with a tracking number. You can also visit our Track Your Order page for guidance.
What if tracking is not updating?
Carriers sometimes delay scan updates for 24â72 hours after label creation. If there is no movement for several business days, email contact@packstcg.com with your order number.
What if the package says delivered but I did not receive it?
Check with household members, neighbors, and building staff, then contact us with photos of the delivery area if needed. We will help investigate with the carrier.
Returns, Refunds & Damaged Items
What is your return policy?
Returns are accepted within 30 days of delivery for eligible items. No restocking fees. See our Refund & Returns Policy.
How fast are refunds processed?
After we receive and inspect a return (inspection within 72 hours), approved refunds are processed within 3 business days. Your bank may take additional time to post the credit.
My cards arrived damaged. What should I do?
Photograph the outer packaging and the cards immediately, then email contact@packstcg.com with your order number and photos. We may offer a replacement or full refund.
I received the wrong item. Can I get a replacement?
Yes. Contact us with your order number and photos. Incorrect items are eligible for replacement or refund under our warranty/returns process.
Collectible Cards & Condition
Do sealed products guarantee specific pulls?
No. Factory-sealed packs, boxes, and blasters contain randomized contents. Chase cards, autographs, parallels, and memorabilia cards are not guaranteed.
Are minor print or centering issues considered defects?
Usually not. Manufacturing variation (centering, foil, edges, surface) is common in trading cards and is not typically treated as a defect unless the product is severely damaged or unusable.
Do you sell graded cards?
When graded cards are listed, they are sold as described with the stated third-party grade. We do not guarantee future grading results for ungraded cards.
Are trading cards an investment?
No. PACKS TCG sells collectibles for hobby enjoyment. We do not promise market returns or future values.
Payments, Cancellations, Wholesale & Pre-Orders
What payment methods do you accept?
Major cards and other methods shown at checkout. Payments are processed securely by third-party providers. See Billing Terms.
Can I cancel my order?
Contact us ASAP. If the order has not shipped, we often can cancel. Once shipped, please use the returns process. See Cancellation Policy.
Do you offer wholesale?
Yes, for qualified businesses. Email contact@packstcg.com with âWholesale Inquiryâ. Terms are case-by-case. See Wholesale Policy.
How do pre-orders work?
Pre-order products ship after release/stock arrival. Dates can change based on manufacturers and distributors. Full details are on our Pre-Order Policy.
How do I report a security issue?
Email contact@packstcg.com with subject âSecurity Reportâ. Do not send passwords or card numbers. See Report Security Issues.
What are your business hours?
MondayâFriday, 9:00 AM â 9:00 PM. Saturday and Sunday: Closed.
Still need help?
Our team is available MondayâFriday to assist with orders and products.
Contact Support