WARRANTY REPLACEMENT POLICY

🛡️ Warranty Replacement Overview

This policy explains how PACKS TCG handles replacements for defective, damaged, or incorrect collectible trading card products. It works together with our Refund & Returns Policy (30-day return window).

Where a replacement is not available, we may offer a full refund instead.

✅ What Is Covered

• Manufacturing defects that make a product unusable as intended (e.g., severe factory packaging failure on sealed product).
• Shipping damage that occurred in transit (crushed boxes, bent cards due to carrier handling when packaging shows impact).
• Incorrect items that do not match the product ordered.
• Missing items verified against the original order contents.

Required to open a claim

1. Your order number
2. Clear photos of the product and outer packaging
3. A short description of the issue
4. Email to contact@packstcg.com as soon as possible after delivery

❌ What Is Not Covered

Collectible cards have natural factory variation. The following are generally not covered as defects:

• Minor centering, print, foil, edge, or surface variations typical of mass-produced cards
• Subjective grading opinions (PSA/BGS/CGC outcomes after purchase)
• Dissatisfaction with randomized pulls from sealed packs, boxes, or blasters
• Damage caused after delivery by the customer
• Market value changes or “investment” expectations
• Third-party graded slabs purchased as graded — sold as labeled unless mis-shipped

🔁 Replacement Process

1. Email support with order number + photos.
2. We review the claim (often within 1–2 business days).
3. If approved, we offer a replacement when stock allows, or a refund.
4. If a return shipment is required, we provide instructions.
5. Returned items are inspected within 72 hours of receipt.
6. Approved refunds are processed within 3 business days after inspection.

Eligible refunds include original shipping and handling fees when the issue is our error, damage in transit, or a defective/incorrect item. No restocking fees apply.