TRACK YOUR ORDER

✉️
Email Confirm
Tracking sent after ship
⏱️
1–3 Days
Handling before scan
🚚
3–6 Days
Typical transit

Track with your Shopify order email

When your order ships, PACKS TCG sends a shipping confirmation containing your tracking number and carrier link.

Tip: Search your inbox for “PACKS TCG” or your order number. You can also log into your account on packstcg.com and open the order details page for tracking when available.

View Your Orders

How tracking works

  1. You place an order and receive an order confirmation.
  2. We process your order within 1–3 business days (Mon–Fri).
  3. Once shipped, you receive a shipping confirmation with tracking.
  4. Carrier scans update during transit (3–6 business days typical).
Note: A label created date may appear before the first physical scan. This is normal.

If tracking is not updating

  • Wait 24–72 hours after the shipping email for the first scan.
  • Confirm the tracking number was copied correctly.
  • Check spam/junk for carrier messages.
  • If there is still no movement after several business days, contact support.

Marked delivered but not received

  • Check around the delivery location, with roommates, or building staff.
  • Verify the shipping address on your order confirmation.
  • Contact us at contact@packstcg.com with your order number so we can help investigate.

Need help from support?

Email contact@packstcg.com and include:

  • Order number
  • Tracking number (if you have it)
  • A short description of the issue

📍 Contact Information

Address
210 Court St, Auburn, ME 04210, United States
Email
contact@packstcg.com
Phone
+1 (207) 346-2588

🕐 Business Hours

Monday – Friday
9:00 AM – 9:00 PM
Saturday – Sunday
Closed
© PACKS TCG — packstcg.com