PRIVACY POLICY

Introduction

At PACKS TCG, protecting your privacy and personal data is a foundational part of our business. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (packstcg.com) and purchase our collectible trading cards.

By using our website, you consent to the data practices described in this policy. If you do not agree, please discontinue use of our site.

Information We Collect

Information You Provide to Us

• Account Details: Name, email address, phone number, and password.
• Order Information: Shipping address, billing address, and purchase history.
• Payment Information: Securely processed via our PCI-compliant payment gateways (we do not store full credit card numbers).
• Communications: Customer support inquiries, emails, and contact form submissions.

Information Collected Automatically

• Device Data: IP address, browser type, operating system, and device identifiers.
• Usage Metrics: Pages viewed, time spent on site, and navigation paths.
• Cookies: Small data files used to maintain your cart and preferences (see our Cookie Policy).

How We Use Your Data

We use your information exclusively to provide a premium e-commerce experience:

• To process, fulfill, and ship your trading card orders.
• To communicate important updates regarding your order status.
• To respond to your customer support requests.
• To prevent fraudulent transactions and protect our store.
• To send promotional offers and newsletters (only if you have opted in).

Information Sharing

We share your data only with essential service providers who assist us in operating our business:

• Shipping Carriers: (e.g., USPS, UPS, FedEx) to deliver your packages.
• Payment Processors: To securely handle your transactions.
• Legal Requirements: If required by law, subpoena, or to protect our legal rights.

Your Rights & Security

You have the right to access, correct, or delete your personal information at any time. To exercise these rights, please contact us at contact@packstcg.com.

We utilize industry-standard security measures, including SSL encryption, to protect your data. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.