PRE-ORDER POLICY

What is a pre-order?

A pre-order at PACKS TCG lets you reserve a collectible trading card product before it is released or before it is back in our inventory. This is common for new Pokémon sets, sports hobby boxes, blasters, and other allocated TCG releases.

Pre-order items are clearly marked on the product page. By placing a pre-order, you agree to this Pre-Order Policy in addition to our Terms of Service, Shipping Policy, and Refund & Returns Policy.

Payment & pricing

• Payment is typically authorized and charged at checkout when you place the pre-order.
• All prices are in USD and may include estimated tax/shipping as shown at checkout.
• If a manufacturer MSRP or distributor cost changes before release, we may contact you before fulfilling if a material price change occurs.
• Promotional codes may be restricted on pre-orders unless the offer states otherwise.

Estimated release & shipping timeline

Release dates are provided by manufacturers/distributors and are estimates only — not guarantees.

Allocation, limits & product condition

• Some releases are allocated. We may limit quantities per customer to keep distribution fair.
• If our supply is cut by a distributor, we may reduce quantities and refund the difference.
• If a product is cancelled by the manufacturer, we will refund the pre-order in full.
• Sealed pre-order products still have randomized contents — no specific pulls are promised.
• Factory packaging variation can occur and is not automatically a defect.

Canceling a pre-order

1. Email contact@packstcg.com with your order number and “Cancel Pre-Order”.
2. If the pre-order has not yet been processed for shipment, we will generally cancel and refund.
3. Once the order is packed/shipped, cancellation is no longer available; standard return rules may apply after delivery.

Approved pre-order refunds are processed within 3 business days of cancellation approval (bank posting times may add longer).

Returns on pre-order products

After delivery, pre-order items follow our standard Refund & Returns Policy:

• 30-day return window from delivery for eligible items
• No restocking fees
• Damaged/incorrect items: email photos + order number
• Opened sealed product is generally not returnable due to “bad pulls”

Mixed carts (pre-order + in-stock)

If your cart contains both in-stock and pre-order items, shipment may be held until pre-order items are available, or items may ship separately depending on the order setup and product pages. If you need split shipping, contact us before or right after ordering.