REFUND & RETURNS POLICY

Return Window & Eligibility

At PACKS TCG, we stand behind every collectible trading card we ship. If you're not completely satisfied with your purchase, you may return eligible items within 30 days from the delivery date.

What Can Be Returned

• Defective Products: Items with manufacturing defects or damage.
• Incorrect Products: You received the wrong item.
• Non-Defective Products: Change of mind returns (must be in original condition).
• New & Slightly Used: Factory-sealed items must remain sealed. Ungraded cards must be in their original sent condition.

Step-by-Step Return Process

1. Contact Us: Email contact@packstcg.com with your order number and reason for return.
2. Provide Details: Attach clear photos if the item arrived damaged, defective, or incorrect.
3. Get Authorization: We will respond with shipping instructions.
4. Ship it Back: Securely package the item (using the original packaging if possible) and send it to our address.

Refunds & Timelines (3 Days)

Refunds will be credited back to your original payment method. Please note that your bank or credit card processor may take additional time to post the credit to your account.

Collectible Card Considerations

Please keep the following in mind when returning collectible items:

• Factory Variations: Minor centering, edge, or surface variations from the factory are normal and not considered defects.
• Sealed Products: Randomized contents (chase cards, autographs) are not guaranteed. We cannot accept returns of sealed products that have been opened because the customer did not get the pull they wanted.